How does Earny know what I bought?
When you shop online or in certain stores, merchants email you an electronic receipt.
Earny only recognizes the receipts that were sent to you by these specific merchants. He then analyzes the information to understand what you bought and starts searching for a better price.
When you first sign up with Earny, you give him permission to collect these specific receipts from the mailbox you signed up with.
Don’t forget to allow Earny to help you out with your Amazon shopping as well. You would be surprised by how many price drops he finds there every day.
How do I know if I got a refund and where does it go?
Earny will send you a notification and/or an email to let you know when a refund has been approved.
Your Earny feed will also update to reflect this refund.
At any point you can go to your Earny feed and see the status of each item.
"Tracking" means that Earny is searching high and low for a better price. Please be patient, stores take time to drop prices - just know that Earny will be there when they do!
"Claiming" means that Earny found a price drop, and has sent you claim information.
Please note, the claim is not always approved. It is the final decision of the retailer to approve or refuse a claim based on their policy. Earny is doing the hard work for you!
"Refunded" means that Earny successfully got you a refund! That's great news!
Earny makes sure that the money you earned automatically gets refunded back to your original payment method in which you made the purchase.
Please note that some retailers may refund you in the form of store credit, depending on their policy.
"Returned" means that your item has been cancelled or returned.
*When getting a refund through Earny, please remember that the refund is returned to you from the retailer. Look for a credit on your statement from them, not from Earny.
I don’t see the refund Earny told me about on my statement. How come?
This could happen because the card you are looking at for the refund is not the same card you used to purchase the item you received the refund on. Let’s say you bought something at Macy’s with your Macy’s card and received a refund from Macy’s through Earny, you should be looking at your Macy’s card statement. Retailers take a bit of time to process a transaction. Please check your statement again in 3-7 business days from the moment you received the notification to make sure your refund is there.
If you did not receive the refund, please contact the merchant directly.
If I get a price adjustment and the price falls more, can I still get more money back?
Retailers will only refund you once for any given item, but Earny will make sure that it is the maximum amount he can get for you.
Comments
7 comments
Doesn't tell you an estimated time on how long a tracking will take
most of my shopping is done at Safeway, Starbucks and local merchants who use the Square Reciept Method
Craigfarless Chen, actually, it does - technically and indirectly - seem to tell you the estimated time on how long a tracking will take.
It does so in the second to last question/answer:
If I get a price adjustment and the price falls more, can I still get more money back?
Retailers will only refund you once for any given item, but Earny will make sure that it is the maximum amount he can get for you.
In order to "make sure that it is the maximum amount he can get for you", I'm assuming that Earny uses the entire length of time provided by the retailer/credit card's price protection policy.
So with that said, tracking should take up to 90 or 120 days depending on price protection policy. (This is assuming my assumption holds true.)
ok i have been waiting several months and still no refund what is going on with my refund please let me know what is up with my money??
Earny has not pulled the receipts from my email that I know are there. How long does it take to refresh and show up in earny?
I’ve been with you a year and have received a refund??
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